Operational Friction Assessment
You've optimized processes. Invested in technology. Built continuous improvement capability. But execution still falters when priorities shift, pressures mount, or change disrupts.
The gap isn't in your systems.
It's in the daily interactions where how people work together either compounds or undermines your operational investments:
A supervisor who interrogates instead of asks.
A team member who stays quiet instead of flagging a concern.
A shift handoff where critical information gets filtered versus shared.
A leader who overreacts in a tense situation.
