Operational Friction Assessment
Is your organization creating the conditions where people can do their best work?
The answer is showing up in your throughput, retention, and your ability to adapt.
You've optimized processes. Invested in technology. Trained on continuous improvement. But execution still falters when priorities shift, pressures mount, or change disrupts.
The gap isn't in your systems. It's in the daily interactions where how people work together either compounds your operational investments—or quietly undermines them:
- A supervisor who interrogates instead of asks.
- A team member who stays quiet instead of flagging a concern.
- A shift handoff where critical information gets filtered instead of shared.
- A leader who overreacts in a tense situation.
These behaviors compromise the objectivity required to solve the right problems, fracture the coordination that keeps work moving, and erode the psychological safety that collaboration and innovation depend on.
The solution isn't teaching individuals to cope with dysfunction, it's identifying and shifting the behaviors that produce it.
Discover the behavioral patterns that shape operational performance
The assessment benchmarks your organization's ways of working against eight cultural drivers of operational excellence:
Psychological safety | Trust | Decision making | Collaboration | Leadership effectiveness | Engagement | Problem solving and innovation | Well-being
What the assessment includes
Your report delivers a score and detailed interpretation for each driver.
Findings are also organized according to the conditions essential to operational performance—including what's at stake when they're weak:
Clarity and alignment:
- How well direction and decisions travel
- Whether teams surface issues early or wait
Coordination and flow:
- Whether teams operate as a connected system or a collection of silos
Capacity and resilience:
- Whether your workforce sustains performance under pressure or erodes
Each section surfaces what's constraining execution, what it's costing your operation and your people, and how the Respect for People Roadmap builds capability to close the gap.
Results also include specific recommendations tied to your organization's readiness for change.
